Question 1

How do I submit my own image for a custom product?

Accepted Answer

You have several convenient options for submitting your custom artwork. Our online Design Studio at orangepiel.com/studio lets you upload images, choose your product specifications, and preview your design in real-time. For best print quality, we recommend images with at least 150 DPI resolution at the final print size—our system will alert you if your image needs higher resolution. You can also email images directly to hello@orangepiel.com or call (888) 274-3598 to work with a designer who can help optimize your artwork. After submission, our design team reviews every image within 24 hours and sends you a digital mockup showing exactly how your shade will look. We never begin production until you approve the final design, ensuring complete satisfaction with the result.

Question 2

What materials are used for OrangePiel window shades?

Accepted Answer

Every OrangePiel shade is crafted from premium, PVC-free fabrics that prioritize both quality and safety. We offer three main fabric types: light-filtering fabrics that softly diffuse sunlight while maintaining daytime privacy, blackout fabrics that block 100% of light for bedrooms and home theaters, and sheer fabrics that preserve outdoor views while reducing glare. All materials undergo dye-sublimation printing, a process that bonds ink directly into the fabric fibers rather than coating the surface—this eliminates peeling or cracking and ensures exceptional durability. Our fabrics contain zero harmful VOCs, making them safe for homes, schools, hospitals, and childcare facilities. We back every printed shade with a lifetime warranty on color quality, guaranteeing vibrant, fade-resistant performance for years of daily use.

Question 3

How long does it take to receive my custom order?

Accepted Answer

From design approval to delivery, most orders ship within 2-3 weeks. Here is the typical timeline: design review and mockup creation takes 1-2 business days, printing and quality inspection requires 5-7 business days, shade assembly and final checks take 3-5 business days, and free ground shipping reaches most US addresses in 3-7 business days. For urgent projects, we offer rush production that can compress the timeline to 7-10 business days—call us to discuss availability and fees. Large commercial orders may require extended production time; we provide detailed schedules during the quote process. Every shipment includes tracking so you can follow your order from our California facility to your doorstep.

Question 4

Do you work with commercial clients and designers?

Accepted Answer

Commercial projects are a specialty at OrangePiel. We partner with interior designers, architects, hospitality groups, corporate facilities teams, and retail chains on installations ranging from single feature pieces to nationwide rollouts. Our commercial portfolio includes work for Pixar Animation Studios, Zynga headquarters, HGTV productions, Hotel Diva in San Francisco, Yahoo offices, Verizon locations, and SFMOMA. For trade professionals, we offer volume pricing, dedicated project management, custom sizing for non-standard windows, precise color matching to brand guidelines, and coordination with professional installers. Whether you need branded shades for a corporate lobby, custom murals for a restaurant chain, or signature pieces for a boutique hotel, our team has the expertise and production capacity to execute projects of any scope.

Question 5

Do you ship nationwide?

Accepted Answer

Yes, we ship free to all 50 United States. Every OrangePiel product is manufactured in our California facility and ships directly to your door at no additional charge, regardless of order size or destination. Each shade arrives carefully packaged with all necessary mounting hardware and clear installation instructions—most customers complete installation in under 30 minutes using basic household tools. For commercial projects or large residential orders, we can coordinate delivery scheduling and connect you with professional installers in your area. International shipping is available for select countries; contact us for quotes and timelines. All orders are backed by our satisfaction guarantee, and we provide easy returns within 30 days if your shade does not meet expectations.

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